iHeartMedia’s Results and Experience
Though not providing full service for iHeartMedia in Los Angeles and Portland, iHeartMedia has reported excellent results and satisfaction with its solution for each location. In Los Angeles, Vice President of Information Technology Clint Sago comments, “The results, pricing and turnaround time were outstanding to the point I don’t think there is a better option. The level of satisfaction I had with this solution led me to investigate NocTel’s other offerings as well.” After deployment and use of NocTel’s solution, feedback was received providing insight to features and improvements that could further enhance customer satisfaction. With Clint’s feedback in regard to features that weren’t easily located or absent, NocTel quickly evaluated the value added by those features and implemented a number in short order.
While iHeartMedia Los Angeles and Portland’s primary requirements were focused on quality, both locations found the price for services, ease of use and maintenance, and the time cost savings were unexpected but greatly welcomed. In particular, Clint Sago notes the ease of interfacing with NocTel for assistance and receptiveness stating, “I have saved a ton of time and money by not having traditional POTS [Plain Old Telephone System] lines, not dealing with a Telco conglomerate, and not having to correct issues with our old IVR system. Quality of the product is improved, my budget is improved and my time spent on the old method went away. It was all a major step in the right direction for us.”