NOCTEL IN THE CLASSROOM

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Key features of NocTel Flow

In addition to common contact center features, NocTel Flow includes

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Web-based portal

Flow leverages a web-based front end portal for consistent access across workstations and mobile

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Mobile Friendly

Web interface ensures users can access Flow where there is reliable internet connectivity freeing users and enabling them to be more available and responsive.

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Agent Flagging

Support agents better with agent flagging for supervisor assistance.

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Customizable Interface

Curate relevant data for each user to streamline efficiencies and make sure the right people have the right information always.

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Robust Documentation

Comprehensive public knowledge base to provide practical, up-to-date guidance on Flow operation, best practices, and troubleshooting.

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Customized displays with your most relevant information

With Flow’s Spark Lines feature, defined metrics will always be displayed to the relevant users

  • Display valuable information about callers as calls are received using Flow’s Screen Pop
  • Populate caller information through pre-agent menus
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CASE STUDY

iHeartMedia

A radio broadcasting giant uses NocTel in a number of markets to enable SIP Trunking, Hosted VoIP and disaster recovery services for their staff.

ALWAYS INCLUDED

Additional Features

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On-Site Installation Service

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Web-based control panel

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Upload or record audio files

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Call Forwarding

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Call Screening

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Dial an Extension Directly

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E911 Emergency Services

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Hunt Groups (Ring Multiple devices)

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International Calling

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Custom Menus

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Conference Calling

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US-based 24x7 Customer Support

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