Web-based portal
Flow leverages a web-based front end portal for consistent access across workstations and mobile
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In addition to common contact center features, NocTel Flow includes
Flow leverages a web-based front end portal for consistent access across workstations and mobile
Web interface ensures users can access Flow where there is reliable internet connectivity freeing users and enabling them to be more available and responsive.
Support agents better with agent flagging for supervisor assistance.
Curate relevant data for each user to streamline efficiencies and make sure the right people have the right information always.
Comprehensive public knowledge base to provide practical, up-to-date guidance on Flow operation, best practices, and troubleshooting.
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With Flow’s Spark Lines feature, defined metrics will always be displayed to the relevant users
On-Site Installation Service
Web-based control panel
Upload or record audio files
Call Forwarding
Call Screening
Dial an Extension Directly
E911 Emergency Services
Hunt Groups (Ring Multiple devices)
International Calling
Custom Menus
Conference Calling
US-based 24x7 Customer Support
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